Associated Credit Union

Reviews

• ★ ☆ ☆ ☆ ☆
  Although customer service is great. The bank is not a military friendly business. I am a military service member and had a very difficult time trying to get the bank to approve shipment of my car to another country due to military orders. The VP of Lending Mr. Chad Evans was not as specific and helpful as I would wish; not giving specific reasons why the vehicle cannot be shipped after I did everything he and the risk management team asked. May be a great bank but VERY INCONVENIENT for ACTIVE MILITARY MEMBERS.
  By Janisett Ortegoza, March 02, 2018
• ★ ★ ★ ☆ ☆
  I have had a bank account there since I was younger. I’ve always talked about how nice they were up until recently! I don’t deal with discrimination well at all. My husband is the sweetest person you will ever meet and wouldn’t hurt a fly! However, he has dreads and maybe that’s why this has happened. The lady, the same lady that I’ve always gone too was sooo mean to my husband and I. She looked at my husband in disgust, through our stuff down even while my hand was out and was talking so rude to us. After she Seen me walk off she tried talking with me. So, she told my husband to come get the copy of our license. His response was “thank you ma’am” and her whole attitude changed. However, I decided to go to a different lady because I’m at the end of my pregnancy and I have no tolerance for rude people. I work with the public and I know how rough it can get but you can’t treat people any kind of way and think it’s okay! For that I am thinking about leaving and going to a different bank!
  By Kaneisha Canty, February 19, 2018
• ★ ★ ☆ ☆ ☆
  I've been a member of this credit union for almost 10 years until this week. They changed their hours to not being open past 5pm on any day of the week. They did away with Saturday hours as well. It makes it impossible for someone working 8:30-5pm to conduct any business at this bank. And they charge .25 for any debit card use past 4 free uses. SRP doesn't and they are open 2 days a week till 6pm and the others till 5:30pm except for Wednesdays they close at Noon. This bank will likely lose many of their members to SRP if they don't get their act together. They are friendly but I'm not banking with them for friendliness.
  By Winningbylovingthyself Tina, October 18, 2017

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